Terms of Service

Welcome to Powil Pearl Tours & Travel. These Terms govern your use of our services. By using our services, you agree to these Terms.

1. Services Provided

• Visa processing for Uganda, Kenya, Zambia, and Zanzibar
• Study abroad placement and education guidance
• Travel planning and orientation services
• Settlement support and integration services
• Career counseling and documentation support

2. User Responsibilities

You agree to:

• Provide accurate and complete information
• Submit authentic documents only
• Comply with all applicable laws
• Make payments as agreed
• Cooperate throughout the process

3. Service Limitations

We are not responsible for:

• Government processing delays
• Policy changes
• Embassy closures
• External factors beyond our control

4. Payment Terms

Service Fees

• Consultation: Payment due before service
• Visa Services: 50% upfront, 50% before submission
• University Placement: As agreed in contract

Refund Policy

• Before service commencement: Full refund minus processing fee
• After consultation: Partial refund based on work completed
• After submission: No refund on service fees
• Government fees: Generally non-refundable

5. Privacy and Data

Your privacy is governed by our Privacy Policy. By using our services, you consent to data collection and processing as outlined.

6. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for indirect damages, loss of profits, or delays caused by external factors.

7. Termination

Either party may terminate services with written notice. Fees may be retained based on work completed.

8. Governing Law

These Terms are governed by the laws of Uganda. Disputes are subject to Ugandan court jurisdiction.

9. Changes to Terms

We may modify these Terms at any time. Changes take effect immediately upon posting.