Privacy Policy

At Powil Pearl Tours & Travel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request quotes for our services
• Schedule Nows
• Subscribe to our newsletter
• Contact us via email or phone
• Apply for visa processing services

This information may include:

• Full name
• Email address
• Phone number
• Physical address
• Passport information
• Educational background
• Travel preferences and destinations
• Financial information (for payment processing)
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website
• Device information

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide visa processing, study abroad placement, and travel planning services
• Communication: To respond to your inquiries and provide customer support
• Application Processing: To process visa applications and university placements
• Marketing: To send promotional materials and service updates (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Comply with legal processes
• Protect our rights and property
• Ensure user safety
• Investigate fraud or security issues

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: Sensitive data is encrypted during transmission
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Information is stored on secure servers
• Regular Updates: Security systems are regularly updated and monitored
• Staff Training: Employees are trained on data protection practices

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Generally, we retain information for:

• Active clients: Duration of service relationship plus 7 years
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: 24 months

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent for marketing communications

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Provide personalized content

You can control cookies through your browser settings. For more details, see our Cookie Policy.

8. International Data Transfers

As we provide services across Uganda, Kenya, Zambia, and Tanzania, your information may be transferred to and processed in these countries. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes